Refund & Cancellation Policy

1. Change of mind about merchandise

For merchandise that conforms to the agreement and is not defective, Richo Sports does not offer a general change-of-mind return or exchange right after the in-person sale, unless a different policy was agreed at purchase. Inspect the item and confirm fit, model and specifications before buying.

This commercial policy does not limit a legal right to cancel, return, repair, replacement, a price reduction or a refund. The next sections apply where there is a defect, non-conformity, deficient service or another legal ground.

2. Cancelling or changing stringing

Contact Richo as soon as you need to change or cancel a request. Ask whether work has begun; deleting a saved racket or changing a notification setting does not cancel a job.

You retain the right to terminate a service contract as provided by Quebec law, including after work begins. Only amounts legally payable for work performed, expenses and any other amounts permitted by law may be charged, taking account of payments already made. There is no automatic forfeiture or blanket cancellation penalty in this policy.

If Richo cannot provide the agreed service, contact him to arrange return of your racket and any repayment or other remedy required by law. An alternative string, setup or completion arrangement requires your agreement.

3. Defects, damage or a problem with the work

Contact Richo with the purchase or job reference, a description of the problem and, if useful, photos that avoid unnecessary personal information. A receipt or another reasonable proof of purchase can help identify the transaction.

Legal warranties apply automatically where the law provides them. You may have rights against the merchant, manufacturer or both; you are not required by this policy to deal only with the manufacturer. The appropriate remedy depends on the circumstances and may include repair, replacement, a reduction or reimbursement.

String wear, breakage and racket condition are assessed in context, including use, the agreed specifications and reasonable durability. We do not exclude every claim merely because an item was used, strings broke, packaging is missing or a manufacturer’s warranty has expired.

4. Distance contracts and refunds

When a contract is concluded remotely, the applicable disclosure, contract-copy, cancellation and refund rules continue to apply even if payment is by e-Transfer or at pickup. A label such as “request” does not remove a statutory right.

Refunds required by law will be made within the applicable deadline and will not be replaced by store credit without your agreement where a monetary refund is required. Contact Richo for the return or hand-off arrangements; nothing here shifts costs to you where the law makes the merchant responsible.

• Quebec information on exchanges and refunds
• Email Richo Sports