Accessibility Statement
We aim to make browsing, account access and stringing requests usable by as many people as possible. Contact Richo if a barrier prevents you from using the service.
Effective date: September 22, 2026
Last updated: September 22, 2026
1. Our approach
Richo Sports aims to offer its services without discrimination and to provide reasonable accommodation for disability-related needs. WCAG 2.2 Level AA is our improvement target, not a certification or a claim that every page and third-party step meets every criterion.
The site has not undergone a comprehensive independent accessibility audit. We will review reported barriers and work on improvements; this statement does not promise a completed compliance assessment.
2. Features intended to help
- A skip-to-content link, structured headings, labelled form fields and native buttons support navigation and keyboard use.
- The layout adapts to smaller screens. Browser zoom, text resizing and the device’s reduced-motion preference are supported in the site’s design.
- Light, dark and system display settings are available from Profile, and the language menu offers French, English, Simplified Chinese and Traditional Chinese.
- Status and error messages use text as well as visual styling. The stringing form remains on a single page, and searchable selectors help locate rackets and strings.
3. Limitations and outside services
Email and mobile verification, social sign-in and externally hosted content may behave differently with a browser or assistive technology. Some catalog descriptions, images and historical records may lack equivalent translated or descriptive information. We have not verified every screen-reader, browser and device combination.
Charts, searchable selectors, dialogs and large administrative lists can require additional testing with assistive technology. Tell us which step is difficult so we can help and investigate. Use of a third-party service does not prevent you from asking Richo for assistance.
4. Ask for assistance or report a barrier
Email Richo at richo@bellnet.ca to request product information in an accessible format, help placing or changing a request, or a suitable hand-off arrangement. You do not need to diagnose the technical problem or disclose a medical diagnosis.
If you can, include the page or task, what prevented completion, your preferred way to receive help and, optionally, the browser or assistive technology involved. Avoid sending passwords or other sensitive information. We will discuss an appropriate way to help and address the barrier.